Privacy Policy

How we collect, use, and protect your information

Last Updated: January 2025

1. Introduction

Tribe Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fan engagement platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, company name, and other contact information
  • Payment Information: Billing address, payment method details, and transaction history
  • Content: Messages, feedback, and other content you submit through the Service
  • Profile Information: Preferences, settings, and other information you choose to provide

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

  • Usage Data: How you interact with the Service, features used, pages viewed, and time spent
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Location Data: General location information based on IP address or more precise location if you grant permission
  • Log Data: Server logs, access times, and referring URLs
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party services that you connect to our Service, such as payment processors, analytics providers, and social media platforms.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send administrative information, including updates to our terms and policies
  • Respond to your comments, questions, and requests
  • Provide customer support
  • Send marketing communications (with your consent)
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Personalize your experience and deliver relevant content
  • Comply with legal obligations and enforce our agreements

4. How We Share Your Information

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processing
  • Data analytics
  • Cloud hosting and storage
  • Customer support
  • Email delivery
  • Marketing and advertising

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

4.4 With Your Consent

We may share your information with third parties when you have given us consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure data centers and infrastructure
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information at any time through your account settings or by contacting us.

7.2 Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those messages or by contacting us directly.

7.3 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. However, doing so may affect the functionality of our Service.

7.4 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

7.5 Deletion

You may request deletion of your personal information, subject to certain exceptions for legal or business purposes.

7.6 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

7.7 European Privacy Rights

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through other means. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Tribe Systems
Email: privacy@tribesystems.com
Contact Form

For data protection inquiries, you may also contact our Data Protection Officer at dpo@tribesystems.com.